Dubai Outsource City (DOC) Free Zone

Dubai Outsource City (DOC) is a free zone dedicated to local and international outsourcing companies.

Dubai is an emirate that focuses on every industry, so the country's economic growth is visible. 

Outsourcing has become a dominant industry for running a successful business model. As a result, Dubai has created a free zone where you can establish an outsourcing company since it focuses only on the outsourcing industry.  

A free zone specifically for domestic and international outsourcing firms is called Dubai Outsource City (DOC). DOC is a thriving center where outsourcing businesses may easily and swiftly establish themselves to provide cutting-edge services to international markets. 

So go on and read the blog to know more. 

Dubai Outsource City Free Zone

Dubai Outsource City (DOC) is the first free zone in the world that is dedicated to the outsourcing industry. Strategically located to link the eastern and the western markets, DOC provides a perfect base for outsourcing operations for companies offering mid to high-end outsourcing services.

It was introduced in 2007 to meet consumer demand for outsourcing businesses. The infrastructure and resources provided by DOC are designed to support businesses in offering Business Process Outsourcing (BPO), HR outsourcing, IT outsourcing, back office, and contact center operations, as well as to assist communities in engaging with businesses locally and globally. 

In addition, it offers an extensive, custom-built infrastructure for companies seeking to shop in the UAE free zone. Currently, more than 120 businesses outsource their back office operations to DOC.

Business Entities in DOC

There are three types of business entities available in the Dubai Outsource City free zone, which are the following:

1. Free Zone Limited Liability Company (FZ-LLC)

This business entity is formed as an independent legal structure with its shareholders. Therefore, there will be a minimum capital required to start this business.

2. Branch of a Foreign Company

It is a legal company dependent on its foreign company with the option of having a different place of business than the headquarters of its parent company. There is no minimum capital compulsion under this business structure.

3. Branch of a UAE Company

This type of business structure is where an already established company operating in the United Arab Emirates can grow its branch in a free zone.

Available Licenses for Companies in Dubai Outsource City

The available licenses in the DOC free zone are as follows:

1. Commercial license

This license is for companies engaged in trading, buying, and selling goods. If a business activity is chosen under the classified commercial activity, you must have a commercial license

2. Services license

This type of license is given to businesses providing services. They can be service providers, professionals, artisans, and craftsmen

3. Trade license

This license is issued to businesses involved in industrial and manufacturing activities. It includes the manufacturing of food products, metal casings, etc. 

Benefits of Business Setup in DOC

The business setup in DOC comes with a variety of advantages which are as follows:

  • Exemption from corporate and personal income tax for 50 years
  • 100% foreign ownership
  • 100% repatriation of capital and profits
  • No currency restrictions
  • Health, security, and safety services
  • Metro Ethernet environment
  • Opportunity for business interaction and networking
  • Opportunity for channel and market development
  • Communications infrastructure based on next-generation technologies
  • Digital voice and high-speed data services are offered at competitive rates

The Procedure of Business Setup in DOC Free Zone

The steps included in the process of business setup in DOC are as follows:

1. Apply for Provisional Approval

You must first fill out a form for initial approval from the free zone authorities in DOC. The document includes filling out the details of the company.

2. Submission of Legal Documents for Company Registration

After you get initial approval, you can file for business registration. Attach the set of documents as mentioned in the form before submitting.

3. The Signing of the Lease

Once done, you must sign a lease to rent an office in the free zone. Ensure all documents are notarized and typed in English and Arabic while signing the lease or Memorandum of Association (MOA).

4. Collection of License

The next step is to get the special license required for your business activity to start the business legally.

5. Settlements of Payments

At this point, you will get approval from the DOC authorities to start your business. Before which, you must pay the fees for registration, license, etc.

Required Documents for Business Setup in DOC

Certain documents need to be submitted for company incorporation in Dubai Outsource City free zone, which is the following:

  • Application for company registration
  • Business plan
  • Board Resolution
  • Personal details of the shareholders
  • Passport copies and specimen signatures of the directors and the managers
  • Proof of share capital
  • Memorandum and Articles of Association (MOA)
  • Registration and license fee
  • Agreement of personnel amendment
  • Certificate of authorization for the GCC Standardization Organization (GSO)

Services Provided by Dubai Outsource City Free Zone

Dubai boasts cutting-edge information and communication technology and is recognized as one of the most technologically sophisticated cities in the world and the most connected in the area. All of these technologies are merged in a specially designed infrastructure within the DOC Free Zone, including next-generation telephony, which offers services like:

  • High-speed internet connectivity
  • IP telephony
  • Interactive Voice Response (IVR) facility
  • Automatic call distribution
  • Predictive dialing systems
  • Satellite communication services
  • Technical support

Additionally, the DOC free zone manages all document-related obligations by providing a single point of contact for administrative services like:

  • Incorporation and licensing
  • Recruitment services
  • Immigration services
  • Land leasing
  • Affordable on-site housing
  • Business center services
  • Research centers

Our Role

The DOC has developed a platform that allows outsourcing organizations to adopt a customer-focused approach and better understand customer demands. These BPO services include customer call center assistance, accounting and billing, sales and business development, human resources, payroll processing, etc. 

Therefore, if these financial advantages motivate you to establish your company in the free zone at Dubai Outsource City, look no further since our consultants at Business Setup Worldwide are here to assist you with the process. 

We promise to take care of all the obstacles that stand in the way of you starting your business, and we'll be more than delighted to help you and share in your success. Please contact us for questions about establishing a business in the DOC-free zone.

 

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FAQs

What is the minimum number of shareholders in DOC companies?

1 shareholder is required.

What is the minimum share capital in companies situated at DOC?

AED 30,000.

Which is the governing authority in the DOC-free zone?

Dubai Development Authority.

How many companies are operating in DOC?

More than 120.